How a healthy CMDB helps you deliver great service quality

When an outage occurs, the IT operations team is bombarded with thousands of events coming from their siloed monitoring systems and overwhelming their inbox. Sifting through these events to get to the critical few takes a significant amount of time; and if your business services are mapped manually, there is a high likelihood the IT resources supporting these services have changed. While your team is actively trying to identify the services impacted, the business itself is losing money and customer satisfaction.
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Spotlight

OTHER ON-DEMAND WEBINARS

The Digital Commerce Infrastructure – What’s Needed Today in order to Survive Tomorrow?

Equinix

For long-established retailers, trading in an omnichannel world can be challenging. Adding the necessary digital technology to legacy enterprise systems hosted in on-premise data centres can be both expensive and time-consuming. In a rapidly changing and highly competitive retail marketplace any delay in implementing the new services consumers expect can prove detrimental. Equally, ensuring a seamless customer journey and consistent customer experience in whichever channel the shopper travels through is vital. As IT systems – and IT departments – struggle to cope, the “business”, desperate for a much-needed solution, typically opts for a standalone application to supply the latest “must have” and the integration issues proliferate In this webinar we look at some of the drivers of digital transformation and how companies are responding. We will be talking to Scott Robertson Lead Architect at Coop who will be talking us through their Digital Transformation Journey and how they have moved from a fragmented IT base with “one of everything” to a fully integrated hybrid platform.
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How to Simplify IT Infrastructure Management with Managed Services

Managing digital infrastructures is becoming increasingly difficult all the time resulting in more partners and more tools to oversee, and higher costs – likely with less resources (staff and budget). Companies are becoming more reliant on not just employees but outside resources to help augment their teams and ever-expanding digital transformation projects. According to Mordor Research, the managed services market will grow to $274 billion by 2026, up from $152 billion in 2020, lifted by many companies turning to MSPs to mitigate the impact of the pandemic in the past year.
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Secure multi-cluster and multi-tenant cloud native applications with Mirantis and Tetrate.

Container and Kubernetes adoption at enterprises have skyrocketed as part of the emergence of cloud-native technologies. Typically, enterprises will have multiple Kubernetes clusters to avoid service outages and to manage security issues and other concerns. As the number of microservices and mesh deployments grows, we need a tool to manage traffic between services efficiently.
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Performance Assurance for Red Hat Enterprise Virtualization with eG Innovations

eG innovations

Join this webinar to learn how you can build performance assurance into your Red Hat® Enterprise Virtualization infrastructure from the start to ensure exceptional performance and user experience, and dramatically simplify and accelerate troubleshooting.
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