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App-centric Hybrid IT Infrastructure Management
The cost of outages is magnified for organizations that have service level agreements (SLAs) with their customers for IT availability. Traditionally, SLAs have been the province of hosting service providers and cloud service providers; however, this is changing. Organizations of all sizes increasingly make critical information available to their customers and suppliers through both on-premises and cloud-hosted systems. An example would be a Financial Accounts processing business that makes its accounts system visible to customers. Customers quickly become familiar with the data made available to them through the accounts system, in many cases building that data into their own internal IT and business processes, sometimes incorporating that data in the information they themselves reveal to their customers.
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