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CSPs add value to SD-WAN by achieving full QoE visibility
Quality of experience (QoE) has long been evasive for communications service providers (CSPs), especially when it comes to ensuring that the quality of service they provide matches the QoE users are subjected to, writes Michael Rezek, the vice president of business development and strategic partnerships at Accedian. For CSPs, the challenge with achieving, and maintaining, good QoE lies in visibility. CSPs simply can’t see what’s happening outside of the confines of the wide area network (WAN) edge and so are left blind to the problems that may be affecting users outside these confines. In fact, WAN performance indicators may all be green but that’s not to say that users aren’t experiencing degradations. In a world where there is an unquenchable thirst for continuously improving QoE and user experience (UX), what can CSPs do to ensure full QoE visibility?
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