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What to expect from retail banking in 2019
As the new year approaches, the time has come to reflect on the developments that shaped the retail banking landscape in 2018 and look ahead to the next twelve months. A year ago, I predicted that in 2018 migration to the cloud would rapidly accelerate, DLT applications would come to fruition, open banking would improve the relationship between banks and customers and cyber resilience would strengthen in response to the increasing risk of attacks. This year, we will see the continuation of some of these trends along with some new additions. As such, the six defining technologies I expect to shape the way retail banking functions in 2019 are as follows: Artificial Intelligence and the Internet of Things (IoT): AI-driven applications will continue to gain traction across all banking segments. In the payments space, there has been significant hype around AI’s potential for fraud detection with supporters advocating that it will be able to prevent misconduct before it happens.
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