Gartner Analysts Explore How to Evolve IT Operations at the IT Infrastructure, Operations & Cloud Strategies Conference 2019

End-user spending on IT services in India is on track to total nearly $15 billion in 2019, an increase of 9.8% from 2018, according to Gartner, Inc. Spending on business process outsourcing (BPO) is forecast to achieve the highest growth in 2019, at 14.4% year over year. In 2019, end-user spending on IT services in India will represent 59% of total end-user spending on IT services in emerging Asia/Pacific, and it is on track to reach 60% in 2020. “High GDP growth rates are driving local organizations to increase their investment in infrastructure, applications and digital initiatives, which are increasingly moving to the cloud. Nontraditional sectors, such as logistics and transportation and manufacturing, are also experiencing healthy growth rates, and their business models are centered on investments in IT,” said Arup Roy, research vice president at Gartner.