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End User Digital Workspace Improvements Enhance User Experience

November 14, 2018 / Elizabeth O'Dowd

Attracting new talent and improving workflow are two important reasons why organizations are seeking to improve their health IT infrastructure. According to a recent ISG report, health IT vendors and healthcare providers are evolving to address digital workplaces of the future by focusing on the end user and identifying technology gaps that need to be addressed in workplace transformation programs. “Consulting services with a design-thinking approach are being used to define the parameters of end-user experience, which are then being used to measure the effectiveness and return on investment of digital workplace transformation initiatives,” said Esteban Herrera, partner and global head of ISG Research. “Increasingly, the success of digital workplace programs is being defined by how well business goals align with user needs, rather than just by productivity and cost savings.”