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Australia Post to use NBN as part of network infrastructure upgrade

August 07, 2019 / Aimee Chanthadavong

Australia Post has awarded managed service provider Comscentre with a five-year contract to help the organisation upgrade its telecommunication network at over 4,000 sites, including all post offices, mail and parcel facilities, as well as corporate offices across the country. Under the contract, Comscentre will roll out Cisco Meraki SD-WAN infrastructure to give Australia Post sites nationally access to greater network connectivity to the NBN. According to the incumbent postal service, access to greater bandwidth would mean the delivery of more digital services, faster parcel processing, improved transaction performance of Bank@Post, faster passport applications, while also making Wi-Fi standard in all post offices. In addition, Comscentre will work with Engage to transform Australia Post's contact centres by consolidating platforms and building capabilities such as machine learning for intelligent customer interaction.