Healthcare Industry Is Key Sector Fueling UCC Market Growth

The healthcare industry will be one of the key sectors pushing UCC market growth, which is forecast by Global Market Insights to grow at a 9 percent CAGR and reach $57 billion by the end of 2024. Unified communications and collaboration, or UCC, integrate various communications services into a unified platform, helping companies to minimize service as well as hardware costs and improve worker productivity. These services include email, voice, instant messaging, desktop sharing, presence, and audio and video conferencing. One challenge that could hold UCC growth back, particularly in the healthcare sector, is data security and interoperability with existing IT infrastructure, the UCC market report noted. North America is forecast to account for the largest of the UCC market, owing to the availability of a cloud and telecom infrastructure across this region. However, the Asia-Pacific region is expected to post the strongest growth rate, reaching a 13 percent CAGR through 2024. In a study published earlier this year, Spyglass Consulting Group said that 90 percent of hospitals surveyed have made or are planning to make significant investment in secure UCC and mobile devices