Why building successful SaaS delivery is easier than you think

Software as a service (SaaS) is becoming ubiquitous. It is estimated that enterprises currently use 16 SaaS applications on average, yet one in seven of these businesses also believe that more than 80% of their applications will be SaaS-based by 2020. This would seem an especially accurate assessment too by enterprises, as the current market for SaaS products and services is worth £54 billion, yet it is expected to jump to over £85 billion by 2021. Based on this upward trajectory, SaaS application providers clearly have a huge opportunity on offer. However, how can they maximise it? As ThousandEyes works with some of the top SaaS providers around the world, we’ve gleaned five key, operational ‘habits’ for successful delivery. Importantly, it is key to realise that successful delivery doesn’t just focus on your own company’s culture, or strategic direction, or even your operational knowledge. It also encompasses relationships with customers, vendors and other third-party providers.