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Importance of End-User Satisfaction to Health IT Infrastructure

August 02, 2018 / Elizabeth O'Dowd

Health IT infrastructure is constantly changing as IT staff build and deploy new health systems. While end-users may not always notice when their devices are running smoother or connecting faster, they will notice when things aren’t working the way they’re meant to. End-user opinion on digital tools is often seen as the least important opinion when it comes to health IT. The executives that invest in digital tools, such as applications, often do so because they will produce an ROI. IT administrators often advocate for tools that will make health IT systems easier to manage, faster, and more secure. While end-users want these things too, their priority is often tools that are intuitive, easy to use, and error free. IT administrators are often in agreement with this notion; however, they tend to be more concerned that a tool works effectively.