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Google Slammed for Cutting off Cloud Platform Customer Without Warning

July 03, 2018 / Jaikumar Vijayan

Google is reviewing the manner in which it responds to potential fraudulent activity involving cloud customer accounts following criticism over a recent incident in which the company briefly shut down a customer's critical production application without warning. In its Medium blog July 2, Google engineering support regional lead Brian Bender apologized for suspending services on the customer account and acknowledged it could have handled the situation better. "We are now conducting a detailed review of our abuse prevention processes," Bender said. He outlined several measures Google plans on taking to ensure the same thing doesn't happen again.