How enterprises can catch up on user experience – by reengineering the network

In today’s digital marketplace, business agility is praised above all else. Agility, after all, provides the opportunity to change services on a dime and ensure that customer needs are met, and expectations exceeded. But agility is a big concept and often it can be ill-defined and poorly executed upon. However, if your company wants to keep its competitive edge, it has to achieve this goal. As such, the question becomes, how do you do it? The answer might be simpler than you think. It lies in better user experience. By dramatically improving how employees and customers interact with websites, applications and devices within the business  you can potentially change, and at the very least enhance, your company’s fortunes.