On February 22, 2023, QTS Data Centers has unveiled three new real-time visualization applications for their Service Delivery Platform (SDP™), offering cutting-edge digital customer experience in the data center industry.
QTS' Smart Family of Remote Management solutions, already being used by their enterprise, hyperscale and government customers, have been enhanced by adding three new SDP™ applications. These applications offer a fully-integrated platform accessible from any device, allowing customers unprecedented transparency, access, and digital control of their data center environments.
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QTS Sustainability Dashboard – SDP™ introduces a personalized sustainability dashboard for customers' green efforts.
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QTS MAPs – Industry-first app for real-time visibility & digital control of power hierarchies.
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QTS Live Power – SDP™ provides sub-minute level live raw power data, especially useful for hyperscale and large enterprises with dedicated operations teams.
QTS has continuously innovated to ensure that all of their 1,100+ customers have adopted the SDP™, resulting in the company leading the industry in customer satisfaction. This is evidenced by the 90 Net Promoter Score they achieved in 2021 and 2022, among the highest reported across all industries according to Experience Benchmarks.
During 2022, there was notable growth in customer adoption of SDP™, with a 44% rise in new users, a 22% increase in average session time, and a 50% increase in the total number of sessions on the platform.
About QTS Data Centers
QTS Data Centers is a technology company that provides data center solutions and infrastructure services to businesses of all sizes. The company is headquartered in Overland Park, Kansas, USA, and was founded in 2005. The company offers various services, including hybrid colocation, cloud, and managed services. Its data centers are designed to provide high levels of security, reliability, and scalability, focusing on meeting enterprise customers' needs. It operates over 20 data centers across North America, Europe, and Asia Pacific, providing access to over 6 million square feet of data center space. The company's customers include a range of industries, including financial services, healthcare, government, and technology