HYPER-CONVERGED INFRASTRUCTURE, WINDOWS SYSTEMS AND NETWORK
prnewswire | April 28, 2023
EdgeCore Digital Infrastructure, a wholesale data center developer, owner and operator, announced the expansion of its data center campus in Mesa, AZ, located in the greater Phoenix area. Additionally, EdgeCore announced it has received the Green Building Initiative's Green Globes for Existing Buildings certification for its adoption of sustainable building best practices at the initial data center on the campus.
"Water scarcity is a growing concern in several states, including Arizona. EdgeCore endeavors to make decisions with the good of our environment as well as our customers in mind," said Jason Evans, Vice President Energy and Sustainability, EdgeCore. "As such, we implemented an air-cooled design in our data centers in Mesa, Arizona, that includes an ultra-efficient close-looped chilled water system, which carries a benchmark water usage effectiveness (WUE) rating below .01 L/kWh—a benefit to both the environment and our tenants' total cost of ownership."
At full build-out, EdgeCore's LEED and Energy Star designed campus in greater Phoenix will be capable of supporting a minimum of 200 MW of critical load and will be engineered to meet current and future customer requirements across 1.1+ million square feet of space. Low-cost utility power is already available at the site, as is access to multiple long-haul fiber routes operated by national and regional carriers, all of which enables reliable, low-latency connectivity to key cloud regions.
"We are pleased to see EdgeCore moving forward with the expansion of their air-cooled data center campus in Mesa," said Bill Jabjiniak, Mesa Economic Development Director. "EdgeCore's sustainable approach to providing critical data center service is important to the City of Mesa."
In part due to its sustainable facility design, EdgeCore's data centers in Mesa qualify for two separate tax incentives through the State of Arizona, resulting in 20 years of cost savings for customers. The first incentive includes a 10-year TPT, or sales tax, and use tax exemptions at the state, county and local levels on qualifying data center equipment purchases and labor services. The second 10-year tax incentive is unique to data center operators such as EdgeCore that construct facilities using green building standards.
Administered by the Green Building Initiative (GBI), Green Globes for Existing Buildings is a nationally recognized green rating assessment and certification system that ensures projects meet clearly defined criteria in six assessment areas: ESG Management, Site, Energy, Materials, and Indoor Environmental Quality. In addition to evaluating EdgeCore documentation in each of these performance areas, the Green Globes certification process included an onsite project walkthrough of EdgeCore's PH01 data center to verify implementation.
In November 2022, EdgeCore was acquired by Partners Group, a leading global private markets firm, acting on behalf of its clients. Partners Group will invest up to USD $1.2 billion to fund the acquisition and buildout of existing and future data center sites. Today's expansion announcement in the greater Phoenix area is the third of several development projects EdgeCore has planned for 2023, the first of which was announced in January for Silicon Valley, and the second which was announced in March for Northern Virginia.
About EdgeCore Digital Infrastructure
EdgeCore Digital Infrastructure serves the world's largest cloud, internet, and technology companies with both ready-for-occupancy and build-to-suit data center capacity supported by best-in-class service-delivery capabilities. Privately held and supported by committed equity to fund an initial aggregate amount of over USD $4 billion in development, EdgeCore supports customer requirements by proactively investing in land, power, and vertical development in key data center locations, with building designs that meet key performance specifications, safety metrics, and sustainability objectives. EdgeCore has four markets with power and shovel ready campuses, operational data center buildings, and the ability to expand investment into new markets
businesswire | May 05, 2023
BT and Five9, a leading provider of the intelligent CX Platform, today announced that they are expanding their partnership to enhance the choice of contact centre services and solutions offered to organisations globally.
BT will now offer the Five9 Intelligent CX Platform to new and existing customers as a managed service to help them fully digitalise their workplace through tighter integration with existing voice, digital channels, unified communications, and customer relationship management (CRM) systems. The integration of the cloud native Five9 Intelligent CX Platform with BT’s secure, expansive and reliable Global Managed Voice platform offers customers an end-to-end managed service, cloud migration expertise and access to BT’s extensive experience and capabilities in managing complex technology environments.
BT customers can now choose from a range of Five9 options including digital engagement channels, analytics, workflow automation and optimisation, along with practical AI to engage and empower their contact centre agents. In addition, Five9 offers pre-built call centre integrations with leading CRM solutions, including Salesforce, ServiceNow, Microsoft, Oracle, and Zendesk.
BT will also offer access to Five9’s artificial intelligence (AI) and automation solutions, including Five9 Intelligent Virtual Agent (IVA), which are embedded in the platform. These solutions can help automate processes and manage routine calls, while automatically providing agents with caller details to improve efficiency.
The expanded partnership builds on an existing agreement between BT and Five9. In November, Five9 named BT its strategic carrier for voice and network services globally. This enables Five9 to expand into new markets and offer its global customers a service with improved call quality.
Andrew Small, managing director, global portfolio, Business, BT, said: “Our Five9 partnership offers BT customers a secure and future-proof route to migrate their contact centre into the cloud. BT and Five9 combined expertise will help customers manage the transition seamlessly and enjoy the full benefits of a managed CCaaS service.”
“It is an honour to continue expanding our partnership with BT to deliver a high quality intelligent CX solution via a BT network-enabled, managed cloud service powered by Five9,” said Jake Butterbaugh, SVP Global Partners at Five9. “Enterprises now have access to Five9’s leading Intelligent CX Platform seamlessly embedded with BT’s world class voice and data services to create more fluid experiences for their customers. This partnership reflects Five9’s commitment to grow our partner ecosystem and cultivate powerful, global partnerships to deliver CX solutions to global customers.”
The Five9 Intelligent CX Platform provides a comprehensive suite of solutions for orchestrating fluid customer experiences and empowering agents. Our cloud-native, multi-tenant, scalable, reliable and secure platform includes contact center; omni-channel engagement; Workforce Engagement Management; extensibility through more than 1,000 partners; and innovative, practical AI, automation and journey analytics that are embedded as part of the platform. Five9 brings the power of people, partners and technology to more than 2,500 organizations worldwide. Through this combination, Five9 supports customer needs from Day 1 to forever and delivers on our customer commitment: “We keep our CX promise, so you can keep yours.”
HYPER-CONVERGED INFRASTRUCTURE, APPLICATION STORAGE
Infinera | March 21, 2023
Infinera announced today that EXA Infrastructure (EXA) has deployed Infinera’s ICE6 800G coherent optical solution on the EXA Trans Adriatic Express (TAE), a submarine cable system linking EXA’s current European footprint to Turkey via Albania and Greece.
TAE is a joint venture formed between EXA and Trans Adriatic Pipeline Ag (TAP), the owner of a critical new gas pipeline connecting the Caspian Sea to southern Italy. Completed in 2020, the pipeline connects Melendugno in southern Italy through Albania and Greece to the Turkish border at Kipoi. This project creates a unique fiber optic network connecting Milan, Tirana, Athens, Sofia, and Istanbul with high-quality, high-performance, and ultra-reliable digital infrastructure.
EXA selected Infinera’s ICE6-based solution to help meet the rapidly growing bandwidth demand on its state-of-the-art TAE cable link. Infinera’s ICE6 optical engines provide subsea network operators like EXA with industry-leading capacity per cable by leveraging unique features including highly granular baud rate configuration, industry-leading long-codeword probabilistic constellation shaping (LC-PCS), and Nyquist subcarriers that seamlessly integrate with existing third-party line systems.
“As a dedicated operator of hyper scale digital infrastructure, EXA is continuously investing in network expansion projects to further develop the depth and breadth of our current footprint. Our mission is to provide high-quality, reliable, and scalable infrastructure between the locations our customers demand, which are typically the large datacenter clusters, cloud regions and cable landing stations,” said Ciaran Delaney, EXA Chief Operating Officer. “We selected Infinera’s ICE6 optical engine based on its optical performance in subsea and terrestrial applications. In our deployment of ICE6 elsewhere on our network, we have been impressed with lead times despite a very challenging supply chain environment, and with seamless integration into our existing network. EXA is preparing for growth in this region by deploying ICE6 to enable us to meet this demand.”
“We are pleased to support EXA in deploying proven, industry-leading solutions like ICE6 to quickly and cost-effectively accelerate their service delivery to meet rising customer demands while protecting their subsea network infrastructure investment,” said Nick Walden, Senior Vice President, Worldwide Sales, Infinera.
Infinera is a global supplier of innovative networking solutions that enable enterprises, governments, carriers, and cloud operators to scale network bandwidth, accelerate service innovation, and automate network operations. The Infinera end-to-end packet optical portfolio delivers industry-leading economics and performance in long-haul, submarine, data center interconnect, and metro transport applications.