Multi-Vendor Infrastructures Are Easier Than Ever to Manage

Informationweek | April 24, 2020

Limiting the number of vendors used in an IT infrastructure has been common tactic for decades. This strategy has proven time and again to save time and money when it comes to end-to-end implementation, troubleshooting, monitoring and interoperation. Yet, the single vendor approach may no longer be the right method to take these days. In fact, many of the previously overwhelming factors against multi-vendor infrastructures can now be addressed.

Spotlight

Today, companies are shifting to Web-centric computing to support their extended enterprises. This shift has led to the phenomenon of data center sprawl the proliferation of large, multiplatform, heterogeneous IT infrastructures with geographically distributed applications and human resources.

Spotlight

Today, companies are shifting to Web-centric computing to support their extended enterprises. This shift has led to the phenomenon of data center sprawl the proliferation of large, multiplatform, heterogeneous IT infrastructures with geographically distributed applications and human resources.

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APPLICATION INFRASTRUCTURE, DATA STORAGE, IT SYSTEMS MANAGEMENT

Infosys to Modernize CIRCOR's IT Infrastructure Landscape for Efficient and Agile Operations

Infosys | October 20, 2022

Infosys, a global leader in next-generation digital services and consulting, today announced its collaboration with CIRCOR International, one of the world's leading providers of mission critical flow control products and services for the Industrial and Aerospace & Defense markets, to transform its IT infrastructure, service desk, and user support applications. As part of this strategic engagement, Infosys will work on transforming CIRCOR's IT landscape and modernize its IT infrastructure. CIRCOR selected Infosys for its strong system integration and automation capabilities, extensive partner network, and ability to effectively address client requirements. Through this collaboration, Infosys will transform IT services for CIRCOR's business users by deploying SLA-based managed IT services, improve processes, bring in agility into operations and will also modernize the local data centers and cloud landscapes. Infosys will additionally provide integrated services and use ServiceNow as an IT service management platform (ITSM) to support CIRCOR's infrastructure, applications, and operations. Further, Infosys will modernize CIRCOR's cybersecurity landscape, leveraging its Cyber Next platform and helping CIRCOR improve its cybersecurity capability maturity model (CMMC) compliance. The engagement aims to ensure significant cost savings through the duration of the program and enable year-on-year productivity improvements. "The goal of our alliance with Infosys is to offer all our customers – both internal and external – faster and more reliable service, enhance our cybersecurity, and provide 24x7 monitoring for our global IT environment." Pete Sattler, Chief Information Officer, CIRCOR Jasmeet Singh, Executive Vice President and Global Head of Manufacturing, Infosys, said, "We are delighted to collaborate with CIRCOR to fulfill its strategic business goals and accelerate its IT infrastructure transformation journey. With an in-depth understanding of CIRCOR's business priorities and challenges, Infosys will help improve IT service delivery and productivity through analytics, automation, and process maturity." About Infosys Infosys is a global leader in next-generation digital services and consulting. Over 300,000 of our people work to amplify human potential and create the next opportunity for people, businesses, and communities. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer clients, in more than 50 countries, as they navigate their digital transformation powered by the cloud. We enable them with an AI-powered core, empower the business with agile digital at scale and drive continuous improvement with always-on learning through the transfer of digital skills, expertise, and ideas from our innovation ecosystem. We are deeply committed to being a well-governed, environmentally sustainable organization where diverse talent thrives in an inclusive workplace.

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HYPER-CONVERGED INFRASTRUCTURE, APPLICATION INFRASTRUCTURE

Announcing NetApp BlueXP: The Unified Data Experience for the Evolved Cloud

NetApp | November 01, 2022

NetApp®, a global, cloud-led, data-centric software company, today announced the availability of NetApp BlueXP, a unified control plane delivering a simple hybrid multicloud experience for storage and data services across on-premises and cloud environments. Organizations today have increasingly moved to hybrid multicloud environments to accelerate their digital transformation and drive growth, even in uncertain times. But in managing these environments, companies face daunting challenges and inefficiencies that can impede innovation. With BlueXP, NetApp is leading the way to a more “evolved cloud” to simplify and automate critical operations across on-premises and public clouds in order to help organizations drive business impact and improve customer experience. NetApp BlueXP allows users to manage their broader hybrid multicloud data estate, including on-premises unified storage and first-party native storage with the leading public cloud providers. Offering a simple, yet powerful experience driven by AIOps, BlueXP delivers integrated, broad data service capabilities to deploy, automate, discover, manage, protect, govern and optimize data, infrastructure, and the business processes that support them – with the flexible consumption options required in today’s cloud-led environment. “Today’s cloud environments are complex. 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HYPER-CONVERGED INFRASTRUCTURE,APPLICATION INFRASTRUCTURE,DATA STORAGE

Introducing MoEngage Inform, A Unified Messaging Infrastructure for Multichannel Transactional Notifications Through One API

MoEngage | November 17, 2022

MoEngage, the insights-led customer engagement platform, today announced its new product, MoEngage Inform, a unified messaging infrastructure that enables brands to build and manage multichannel transactional alerts through one API. Consumers expect immediate updates on critical transactional notifications at their fingertips. Using MoEngage Inform, brands can provide real-time transactional alerts to improve the customer experience, such as an order or booking confirmation after a product is purchased, a delivery notification when a package arrives, one-time passwords (OTPs) for approving transactions or logging in securely, or notifications around password resets, among other time-sensitive alerts. Oftentimes, building, updating, and delivering these critical alerts requires significant engineering bandwidth and resources. There is a heavy reliance on development teams to maintain a transactional messaging infrastructure and add new channels; in some cases, integrating a new vendor or new communication channel provider can take at least eight weeks of engineering efforts. Moreover, brands often encounter a siloed customer experience due to multiple delivery providers and API demands, resulting in limited visibility into customers' actions. There is no unified view of notifications received by customers, meaning product teams cannot easily identify if a customer has already received or has acted on an alert; potentially leading to customers receiving duplicate alerts across channels. Inform makes transactional alert management seamless so brands can focus more on delivering the cohesive, time-sensitive messages that consumers want. Inform's single API requires a one-time setup, freeing up engineering bandwidth and pushing control to the product or marketing teams. MoEngage Inform is a component of the MoEngage Customer Engagement Platform, which together enables brands to have one platform to support all of their customer messaging and notifications needs, both transactional and marketing-related. Product and marketing teams will be able to have a unified view of the customer journey, so they can collectively understand and gather insights to inform future initiatives to deliver a better customer experience. With MoEngage Inform, brands can achieve: Unified Customer Experiences - Get a unified view of how customers engage with the brand, including transactional and promotional messages across channels, and leverage an advanced algorithm that uses AI to determine what channels each customer prefers to receive critical alerts on and set a priority order automatically. Centralized Visibility and Performance - Track and optimize the performance of your multichannel transactional and promotional messages in one central dashboard. Reduced Engineering Resources and Improved Effectiveness - Power all transactional messaging with a single API and integrate with any communication channel with ease, supporting more than 30 providers. More Autonomy, Faster Delivery of Alerts - Get out-of-the-box templates to create new alerts in minutes, with alerts being delivered in under 5 seconds. A built-in fallback mechanism ensures critical alerts are delivered on other channels upon disruptions. Improved Data Security and Reporting - Achieve unified notification logs and delivery reports across channels, making identifying and debugging issues easier. "As organizations grow, their messaging and communication needs become more complex. With MoEngage Inform, engineering teams can focus on delivering core offerings instead of building backend infrastructures, and product and marketing teams can deliver critical transactional alerts without breaking customer experiences," said Raviteja Dodda, CEO and co-founder of MoEngage.

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