HYPER-CONVERGED INFRASTRUCTURE, APPLICATION INFRASTRUCTURE
Oracle | September 27, 2022
Oracle today announced that the Exelon Corporation, the nation's largest transmission and distribution utility company, is moving its cloud-first vision forward with Oracle Cloud Infrastructure (OCI). By moving several of its Oracle utility applications to OCI, Exelon will be able to further meet its sustainability goals by consolidating data centers, reducing costs, and continuing to deliver on its strong record of customer satisfaction.
"Exelon is a leader in the utility market who has long been at the forefront of investing in technologies that create a better experience for its customers while also being proactive in achieving important sustainability goals," said Rodger Smith, senior vice president and general manager of Oracle Energy and Water. "The move to OCI is a natural progression of Oracle's work with Exelon to help the company continue to meet its aggressive growth, cost-efficiency, and net-zero by 2050 commitments."
Exelon serves more than 10 million customers in the Midwest and Mid-Atlantic United States through six fully regulated transmission and distribution utilities.
"Our mission is to deliver the clean, reliable, and affordable energy needed to create a brighter, more sustainable future. "Oracle has supported this mission by innovating with Exelon across critical pieces of our operations - from energy efficiency to customer service. Oracle's unique utility and back-office applications combined with the price, performance, and security of OCI is a powerful combination that will continue to help us scale our cloud-first strategy."
Michael Menendez, vice president of IT Architecture & Engineering, Exelon Corporation
From the cloud to carbon reduction and customer care
Accenture, a long-time digital transformation partner of Exelon, will help the company move a number of integral applications to the cloud. These include Oracle's customer information system (CIS) and meter data management solutions. The CIS application, in conjunction with Oracle CX solutions, is currently being used across several of the Exelon utilities, providing a single view of the customer that helps Exelon foster a better, more personalized experience – from service call interactions to accurate billing. Likewise, meter data management is helping Exelon capture smart meter data to optimize its use to help support its core operations, energy reliability, and customer innovation. In addition, by leveraging the Oracle Support Rewards, Exelon will be able to shift key applications to OCI for better performance, availability, and security - all for a lower cost.
"Evolving customer and employee expectations make delivering impactful, sustainable experiences a critical imperative," said Laurence Bellenguez, the Accenture Oracle Business Group Industry lead for North America. "OCI, coupled with Accenture's technology and industry expertise, is helping Exelon reimagine its employee and customer experience – providing more personalized interactions and significant operational efficiencies, with sustainability at its core."
Exelon is also taking advantage of the Oracle Cloud Infrastructure Resident Architect Program, a highly personalized service designed to streamline adoption and successful use of OCI based on Exelon's specific workloads. With the Resident Architect Program, Exelon is supported by a dedicated team of Oracle Enterprise Cloud Architects and Specialists to augment its existing team and provide deep industry expertise and broad technical OCI proficiency.
Oracle offers integrated suites of applications plus secure, autonomous infrastructure in the Oracle Cloud.
HYPER-CONVERGED INFRASTRUCTURE, APPLICATION INFRASTRUCTURE
Service Express | September 13, 2022
Service Express, a leader in global data center and infrastructure solutions, today announced the acquisition of third-party maintenance (TPM) provider Sherlock Services based in Ohio. The acquisition complements Service Express' current third-party maintenance offerings and brings expanded data center solutions to existing Sherlock Services customers.
Founded in 1991, Sherlock Services provides multivendor data center maintenance and hardware solutions for server, storage and network systems. In addition to over 30 years of industry experience, the company brings a talented team of US-based Level 2 and Level 3 Engineers to Service Express.
"We've offered similar solutions and worked alongside Service Express for many years and have been impressed with the level of service the company provides," said Ron Pollard, Co-Owner and President of Sherlock Services. "We look forward to offering our customers a widened portfolio of services and end-to-end data center support."
The acquisition of Sherlock Services strengthens Service Express' technical team, brings additional OEM expertise and builds upon the company's comprehensive third-party maintenance offerings.
"Our primary goal throughout the acquisition is to ensure our people have the resources they need to develop skills and explore potential career opportunities. "We anticipate a seamless transition and look forward to what's next with Service Express."
Greg Brumbaugh, Co-Owner & VP Operations of Sherlock Services
Data center solutions delivered by Service Express offer Sherlock Services customers new options for their day-to-day needs beyond third-party support, including Hybrid Cloud and Managed Infrastructure solutions. Service Express continues to expand its offerings to provide customers with one source for end-to-end data center and infrastructure needs.
"Sherlock Services has great reputation, and they serve their customers and employees well – making them a great fit for Service Express," said Ron Alvesteffer, President and CEO of Service Express. "We're thrilled to welcome Sherlock Services' skilled team to Service Express and offer the company's existing customers more depth and expertise for their data center!"
About Service Express
Service Express is an industry-leading data center solutions provider specializing in global multivendor maintenance, hybrid cloud, managed infrastructure services, hardware solutions and more. Companies around the globe trust Service Express to deliver reliable end-to-end support. Service Express' flagship technology, ExpressConnect®, helps IT teams automate support with monitoring, ticketing, integrations and account management. For more information, visit serviceexpress.com.
About Sherlock Services
Sherlock Services is a data center solutions provider specializing in multivendor third-party maintenance (TPM) and hardware for server, storage and network systems. Since 1991, Sherlock Services has delivered data center support for its global customers. The company resolves hardware failures quickly and cost-effectively with local technicians and onsite parts.
IT SYSTEMS MANAGEMENT,AWS,AZURE
Opvizor | December 07, 2022
The Opvizor monitoring product has been extended from the data center to support cloud providers Amazon Web Services (AWS) and Microsoft Azure. Now, Opvizor provides performance and risk monitoring as well as log analysis from the data center to the edge including storage, network, and virtual desktop infrastructures (VDI).
With Opvizor, it’s possible to find performance bottlenecks quickly and easily by using the same dashboard and analytics whether the environment is VMware vSphere, AWS, or Azure. The solution provides deep insights into hybrid and multi-cloud infrastructure to analyze the performance of applications and, where possible, reduce their resource requirements. Opvizor also shows how applications interact with each other to optimize them and save money on infrastructure.
This helps realize maximum operational efficiency from complex hybrid and multi-cloud computing infrastructure by using the same monitoring platform. With its mature and highly graphical monitoring and analysis, Opvizor aggregates data points for more effective and faster root cause analysis of issues and increases overall visibility of IT infrastructure.
“This latest version of Opvizor enables customers to monitor their workloads wherever they run, on-premises on VMware vSphere, as well as in the cloud, and makes sense of the information by looking at one pane of glass,” “In addition, alerts are sent on changes in security risks.”
Dennis Zimmer, co-founder and chief technology officer, Codenotary.
“With Opvizor we have a one-stop visualization to monitor our resources across our VMware infrastructure and Microsoft Azure cloud deployments,” said Michael Wagner, chief information security officer, PureFacts Financial Solutions. “This makes it easy for us to pinpoint performance issues and their root causes independently of the platform. This is something difficult to achieve with the monitoring tools provided by either VMware or Azure."
Previously, Opvizor was optimized for VMware vSphere running in the data center. Now, by adding AWS and Microsoft Azure, Opvizor helps enterprises deal with the challenges of monitoring performance across different computing platforms while improving their ability to troubleshoot and also track security issues.