HYPER-CONVERGED INFRASTRUCTURE,APPLICATION INFRASTRUCTURE,DATA STORAGE
MoEngage | November 17, 2022
MoEngage, the insights-led customer engagement platform, today announced its new product, MoEngage Inform, a unified messaging infrastructure that enables brands to build and manage multichannel transactional alerts through one API.
Consumers expect immediate updates on critical transactional notifications at their fingertips. Using MoEngage Inform, brands can provide real-time transactional alerts to improve the customer experience, such as an order or booking confirmation after a product is purchased, a delivery notification when a package arrives, one-time passwords (OTPs) for approving transactions or logging in securely, or notifications around password resets, among other time-sensitive alerts.
Oftentimes, building, updating, and delivering these critical alerts requires significant engineering bandwidth and resources. There is a heavy reliance on development teams to maintain a transactional messaging infrastructure and add new channels; in some cases, integrating a new vendor or new communication channel provider can take at least eight weeks of engineering efforts.
Moreover, brands often encounter a siloed customer experience due to multiple delivery providers and API demands, resulting in limited visibility into customers' actions. There is no unified view of notifications received by customers, meaning product teams cannot easily identify if a customer has already received or has acted on an alert; potentially leading to customers receiving duplicate alerts across channels.
Inform makes transactional alert management seamless so brands can focus more on delivering the cohesive, time-sensitive messages that consumers want. Inform's single API requires a one-time setup, freeing up engineering bandwidth and pushing control to the product or marketing teams. MoEngage Inform is a component of the MoEngage Customer Engagement Platform, which together enables brands to have one platform to support all of their customer messaging and notifications needs, both transactional and marketing-related. Product and marketing teams will be able to have a unified view of the customer journey, so they can collectively understand and gather insights to inform future initiatives to deliver a better customer experience.
With MoEngage Inform, brands can achieve:
Unified Customer Experiences - Get a unified view of how customers engage with the brand, including transactional and promotional messages across channels, and leverage an advanced algorithm that uses AI to determine what channels each customer prefers to receive critical alerts on and set a priority order automatically.
Centralized Visibility and Performance - Track and optimize the performance of your multichannel transactional and promotional messages in one central dashboard.
Reduced Engineering Resources and Improved Effectiveness - Power all transactional messaging with a single API and integrate with any communication channel with ease, supporting more than 30 providers.
More Autonomy, Faster Delivery of Alerts - Get out-of-the-box templates to create new alerts in minutes, with alerts being delivered in under 5 seconds. A built-in fallback mechanism ensures critical alerts are delivered on other channels upon disruptions.
Improved Data Security and Reporting - Achieve unified notification logs and delivery reports across channels, making identifying and debugging issues easier.
"As organizations grow, their messaging and communication needs become more complex. With MoEngage Inform, engineering teams can focus on delivering core offerings instead of building backend infrastructures, and product and marketing teams can deliver critical transactional alerts without breaking customer experiences," said Raviteja Dodda, CEO and co-founder of MoEngage.
Fastly | November 10, 2022
Fastly, Inc., the world’s fastest global edge cloud platform, today announced the relaunch of its industry-leading Open Source and Nonprofit Program as “Fast Forward,” with a renewed focus on building community among the builders and maintainers of an internet that is faster, safer, and more inclusive. The announcement was made at Altitude, Fastly’s annual flagship customer conference.
Fast Forward is a set of broad-reaching programs designed to empower and support open source projects, nonprofit organizations, and developers in their endeavors to build great things with unmatched ease, performance, and security. Extending Fastly’s deep commitment to open source, Fast Forward will offer free services to open source projects and the nonprofits that support them. Fast Forward will also establish and foster a community of these stakeholders so they can interact with and learn from one another, as well as with the broader developer and open source community.
Fast Forward stems from Fastly’s mission to help make the internet a better place, where all experiences are fast, engaging, and safe. At its core, Fastly is driven to be part of an industry that is open, transparent and collaborative – working together to expand and preserve resilience, portability, and interoperability. Fastly believes companies that operate at a global scale are responsible for contributing their expertise to the communal body of knowledge which makes up the open internet: standards, protocols, open source technology, and policies.
“Providing Fastly’s best in class services to open source projects and standards initiatives has the power to drive our shared mission of making the internet a better place, It’s important for us to support the organizations that fuel Internet innovation”
-Fastly CEO Todd Nightingale
Fast Forward is just one element of Fastly’s rich heritage in open source and open standards: Fastly is a founding member of the Bytecode Alliance along with Red Hat, Mozilla, and Intel; works alongside industry partners such as Microsoft, Google, and Apple and more to contribute to Private Access Tokens; and encourages its employees to contribute to open source through projects like Pushpin, WAF Efficacy, and more – just to name a few initiatives. Fastly also has a long-standing policy for its customer community, and only works with customers and partners who reflect Fastly’s values.
There’s so much great creativity on the internet that’s inspiring but doesn’t always have the support it deserves, Fast Forward is Fastly’s commitment to helping everyone build a better internet. From open source technologies, to the fundamental protocols and standards that make the internet go, we’re telling every developer and every creator that we’ve got their backs, no matter what technologies, tools or stacks they use. We can’t wait to see how they use that potential to build and scale an even better internet,said Anil Dash, VP of Developer Experience at Fastly.
Fastly’s investment in open source has provided valuable support to organizations like the Rust Software Foundation, the Apache Software Foundation, and the Scratch Foundation. Their leaders talk about the benefits they get from Fastly’s Fast Forward Program:
Joel Marcey, Director of Operations and Advocacy at the Rust Foundation, said, As a non-profit organization supporting the Rust Project, the Rust Foundation believes the future of software development is looking brighter every day thanks to Rust's inherent benefits such as memory safety, energy efficiency, and scalability. But for the Rust Project to meet the demands of its growing popularity, diversified and cost-effective infrastructure is critical. The Rust Foundation is grateful to be included in the Fast Forward program, which will allow the Rust Project to harness Fastly's full-site delivery and powerful Compute@Edge platform at no cost. It's partnerships like these that will contribute to the growth and sustainability of Rust into the future.
Daniel Gruno, Infrastructure Architect at the Apache Foundation, said, Fastly's sponsorship allowed The Apache Software Foundation to replace a complicated mirror infrastructure with a simple content delivery network (CDN) that is largely transparent to our projects and users. In addition, it's allowed the Infrastructure team to spend less time on our distribution network and more time on higher value projects for the foundation.
Colby Gutierrez-Kraybill, Principal Software Engineer at Scratch Foundation, said, Thanks to Fastly's global reach and ongoing support, we are able to fulfill our mission at the Scratch Foundation of providing young people all over the world with digital tools and opportunities to imagine, create, share, and learn. We are grateful for Fastly's partnership, allowing us to stay flexible and agile as our platforms Scratch and ScratchJr grow globally as leading creative learning tools.
To qualify for free services through the Fast Forward Program, members must freely distribute their codebase and align with Fastly’s open source values: open, community oriented, inclusive, friendly to new contributors, and built on trust. If accepted, they in turn commit to sharing knowledge and resources with the Fast Forward community and beyond.
Fastly’s powerful and programmable edge cloud platform helps the world’s top brands deliver the fastest online experiences possible, while improving site performance, enhancing security, and empowering innovation at global scale. With world-class support that achieves 95%+ average annual customer satisfaction ratings, Fastly’s beloved suite of edge compute, delivery, and security offerings has been recognized as a leader by industry analysts such as IDC, Forrester and Gartner. Compared to legacy providers, Fastly’s powerful and modern network architecture is the fastest on the planet, empowering developers to deliver secure websites and apps at global scale with rapid time-to-market and industry-leading cost savings. Thousands of the world’s most prominent organizations trust Fastly to help them upgrade the internet experience, including Reddit, Pinterest, Stripe, Neiman Marcus, The New York Times, Epic Games, and GitHub.
HYPER-CONVERGED INFRASTRUCTURE,APPLICATION INFRASTRUCTURE,IT SYSTEMS MANAGEMENT
VodafoneZiggo | November 09, 2022
Cognizant announced today that it has been selected by VodafoneZiggo, a leading provider of fixed, mobile and integrated communication and entertainment services to consumers and businesses, as its managed services partner to consolidate and support VodafoneZiggo's operations of IT and virtualized mobile network infrastructure. This will enable VodafoneZiggo to improve the availability and reliability of its communications services through proactive monitoring of infrastructure operations, more accurate planning, and with faster deployments of new services to its more than five million mobile business and consumer customers in The Netherlands.
As part of the five-year operations and maintenance agreement, Cognizant will harmonize and simplify the current on-premise landscape through increased levels of automation designed to reduce the total cost of ownership and enable more efficient onboarding of VodafoneZiggo's standard as well as containerized and virtualized NFV (Network Function Virtualization) infrastructure.
"Due to the ongoing growth in the demand for data services and digital customer experiences, we continuously aim to optimize our services to serve customers in the best way. This goes hand in hand with a strong drive to establish the best efficiency and effectiveness in our operations and IT infrastructure. "We have chosen Cognizant as a trusted partner with the experience and expertise to assist us with maintaining and improving the infrastructure underpinning our mobile network operations and deploy new functions and services at scale."
Diana Geels - de Koos, Lead for Cloud Infrastructure Tribe at VodafoneZiggo
"We are proud to have been chosen by VodafoneZiggo based on a combination of our deep industry and domain expertise in infrastructure managed services for large-scale, global companies across various industries, including telecoms and communications," said Saket Gulati, Country Manager, Netherlands at Cognizant. "Due to our longstanding relationship and deep-rooted knowledge of VodafoneZiggo's challenges, we are confident that we will be able to support the company in meeting its next digitization targets and introduce a new level of stability to its IT infrastructure."
VodafoneZiggo is a leading Dutch company that provides fixed, mobile and integrated communication and entertainment services to consumers and businesses. As of September 30, 2022, we have over 5 million mobile, over 3 million video and fixed broadband internet and approximately 2 million fixed telephony subscribers. Approximately 7,000 people are employed by VodafoneZiggo. Our offices are located in Utrecht, Amsterdam, Maastricht, Hilversum, Leeuwarden, Groningen, Nijmegen, Helmond and Rotterdam.
The VodafoneZiggo JV is a 50:50 joint venture between Liberty Global, one of the world's leading converged video, broadband and communications companies, and Vodafone Group, one of the world's leading technology communications companies.
Cognizant engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we're improving everyday life.