HYPER-CONVERGED INFRASTRUCTURE, APPLICATION STORAGE
Pure Storage | March 06, 2023
Pure Storage®, the IT pioneer that provides the most sophisticated data storage technology and services, has recently introduced FlashBlade//ETM, a scale-out unstructured data repository designed to accommodate exponential data growth with best-in-class energy efficiency. FlashBlade//E eliminates the need for customers to settle for disc storage, as its acquisition cost is comparable to that of disc, and its operational costs are much lower.
FlashBlade//E offers an improved approach to managing unstructured data growth efficiently, reliably, and sustainably, with an industry-leading user experience and economics allowing customers to eliminate disc in their data center. Its advantages include:
FlashBlade//E is the industry leader in energy efficiency, consuming up to five times less energy than the disk-based systems it will substitute. The larger the system, the more efficient it is, thereby assisting organizations in achieving their increasingly vital sustainability objectives.
FlashBlade//E is designed to flex and grow on demand, with 10-20x more consistency than hard disk-based systems, without disruption or forklift upgrades. The solution is easy to manage at any scale due to its cloud-like simplicity, adaptability, and predictable performance.
FlashBlade//E is offered for less than $0.20 per GB, including three years of support. The platform begins at 4PB and scales while providing dependable performance.
The solution will be available to the general public by the end of April 2023. In addition to the standard purchase, customers can deploy FlashBlade//E through an innovative service tier of Pure's Evergreen//One Storage-as-a-Service (STaaS) subscription, offering a cloud experience and pay-as-you-go economics with on-premises deployment control.
About Pure Storage
Pure Storage is a leading data storage company that simplifies data management for organizations. Its cloud-based solutions empower customers to optimize data utilization while minimizing infrastructure complexity and costs. The company's commitment to providing storage-as-a-service enables customers to quickly and easily adapt to changing data needs, regardless of workload or application. With an industry-leading Net Promoter Score, it is dedicated to customer satisfaction and continually expanding its roster of delighted clients. Additionally, the firm prioritizes sustainability in all aspects of its business, striving to reduce the carbon and energy footprints of data centers worldwide.
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IT SYSTEMS MANAGEMENT
Businesswire | May 17, 2023
SolarWinds a leading provider of simple, powerful, secure observability and IT management software, announces it’s adding transformative artificial intelligence (AI) and machine learning (ML) capabilities to its IT service management (ITSM) solutions. The new AI features include a virtual agent to help users solve everyday IT problems and guided incident resolution to empower agents with the information they need to effectively resolve complex issues.
The new SolarWinds® Service Desk additions are designed to reduce ticket volume by enabling users to remediate easier-to-solve issues so IT practitioners can focus on the complex issues requiring their expertise. The Service Desk AI virtual agent can answer user questions and support troubleshooting. By constantly learning based on interactions with users, the virtual agent adapts over time to provide the most helpful and relevant information and help solve issues based on each customer's specific needs.
The cloud-native SolarWinds Service Desk solution is highly regarded in the industry for being easy to use and effective for users and agents while providing quick time to value. Automated ticket routing, AI-powered smart suggestions, and the new virtual agent within Service Desk all help ensure agents can efficiently deliver services across the organization. Customers can also enhance and personalize Service Desk through integrations with over 200 popular cloud applications.
“Digital transformation, application modernization, and the move to the cloud have dramatically increased the complexity of digital services,” said Cullen Childress, GVP of product management at SolarWinds. “This means the number of potential problems impacting user experience has also increased substantially. Our ITSM solutions are a significant focus we’re investing in. This includes Service Desk, which enables teams to focus more on important business priorities rather than mundane, time-consuming tasks. By leveraging advanced AI and powerful automation, SolarWinds makes users more productive, supports agents more efficiently, and helps ensure companies are more successful.”
SolarWinds solutions are rooted in the company’s deep connection with tech professionals. The company engaged directly with customers through THWACK®, its community of over 180,000 users, to develop and test the new AI capabilities and ensure they make it easier for IT pros to do their jobs. A recent survey of SolarWinds customers found the new Service Desk AI features enabled IT teams to reduce ticket resolution time by 24% and save an average of 23 hours per week. Surveyed Service Desk customers have also reported a reduction in downtime of 21% on average and a 24% average increase in progress toward achieving service-level agreements (SLAs).
Teams can customize SolarWinds Service Desk to provide an efficient and intelligent ticket management system and service request workflows for other business groups beyond the IT department. This enables human resources, legal, finance, sales, marketing, and other departments to become more responsive and enhance their service delivery capabilities. Managing employee requests through one system and automating workflows helps these departments deliver better and faster services to colleagues. Later this year, SolarWinds is planning to launch a new enterprise service management (ESM) solution designed to allow multiple departments within a single organization to have their own service portal, ticket management system, and service catalog within one platform to allow better cross-department workflows while ensuring data from different departments is appropriately segregated.
The new AI-powered ITSM upgrades are the latest significant solution enhancements from SolarWinds. SolarWinds released cloud-based and hybrid observability solutions and a new partner program in the past year. By investing in the AI-powered SolarWinds Platform, the company is blending observability and service management to consistently deliver simple and secure solutions for IT Ops, DevOps, SecOps, and CloudOps professionals.
About SolarWinds
SolarWinds is a leading provider of simple, powerful, secure observability and IT management software built to enable customers to accelerate their digital transformation. Our solutions provide organizations worldwide—regardless of type, size, or complexity with a comprehensive and unified view of today’s modern, distributed, and hybrid network environments. We continuously engage with IT service and operations professionals, DevOps and SecOps professionals, and database administrators (DBAs) to understand the challenges they face in maintaining high-performing and highly available hybrid IT infrastructures, applications, and environments. The insights we gain from them, in places like our THWACK community, allow us to address customers’ needs now and in the future. Our focus on the user and our commitment to excellence in end-to-end hybrid IT management have established SolarWinds as a worldwide leader in solutions for observability, IT service management, application performance, and database management.
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HYPER-CONVERGED INFRASTRUCTURE, APPLICATION STORAGE
businesswire | March 29, 2023
PagerDuty, Inc. a global leader in digital operations management, today announced the newest PagerDuty Process Automation release within its essential infrastructure for critical work, the PagerDuty Operations Cloud solution. These updates enable organizations to orchestrate automation across secure cloud and data center environments. Additionally, this PagerDuty Process Automation release addresses the sprawl of IT environments in data centers and with public cloud providers that serve different applications, regions, and customers.
Isolated environments are often created to meet security and regulatory requirements, but then impose access burdens that are incompatible with conventional automation tooling. As a result, IT teams struggle to meet availability requirements and keep operations compliant while staying on budget when they must bridge access silos with manual effort.
“Most organizations have automation operating across cloud, non-cloud, and distributed infrastructures which have some of the highest security and compliance requirements,” said Sean Scott, Chief Product Development Officer at PagerDuty. “Engineers can now rely on the PagerDuty Process Automation solution to meet these requirements while speeding up their ability to deploy changes and innovation. Users can deploy just the PagerDuty Runner in private networks, which can then interface with plugins like Docker, Kubernetes, and Ansible, to reduce IT support costs and simplify security.”
Next-generation connectivity to the PagerDuty Operations Cloud enables engineers to:
Operate faster by enabling automated operations across cloud and data center environments
Simplify security when operating in high-compliance and zero trust architectures
Eliminate toil by speeding up task resolution & reducing personnel time sapped by manual work
With these updates, engineers are able to manage automation and delegate execution within hybrid environments without relying on SSH firewall rules or VPNs/jump-hosts. RunbookⓇ Automation is now able to invoke common IT infrastructure automation including Ansible, Docker, and Kubernetes in remote environments, and provide the same breadth of automation workflows available via PagerDuty Process Automation. These enhancements allow IT engineers to automate infrastructure and workflows to more quickly resolve unplanned, unstructured, time-sensitive, and high-impact issues.
Customers evaluating these new capabilities within the Early Access Period report a number of new use cases where they intend to utilize the PagerDuty Process Automation solution:
A retailer is reducing downtime of systems in hundreds of stores by using Runbook Automation and locally deployed runners to automate fixes of impacted systems in satellite locations
A major telecommunications provider is boosting operational efficiency by managing their network of edge devices in remote locations from a single Process Automation instance
A managed service provider of ERP services is utilizing Runbook Automation to standardize operations across many different kinds of hosted environments to improve quality, speed, and profitability of the services they provide to their customers
About PagerDuty, Inc.
PagerDuty, Inc. is a leader in digital operations management. In an always-on world, organizations of all sizes trust PagerDuty to help them deliver a better digital experience to their customers, every time. Teams use PagerDuty to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future. Notable customers include Cisco, Cox Automotive, DoorDash, Electronic Arts, Genentech, Shopify, Zoom and more
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