businesswire | May 05, 2023
BT and Five9, a leading provider of the intelligent CX Platform, today announced that they are expanding their partnership to enhance the choice of contact centre services and solutions offered to organisations globally.
BT will now offer the Five9 Intelligent CX Platform to new and existing customers as a managed service to help them fully digitalise their workplace through tighter integration with existing voice, digital channels, unified communications, and customer relationship management (CRM) systems. The integration of the cloud native Five9 Intelligent CX Platform with BT’s secure, expansive and reliable Global Managed Voice platform offers customers an end-to-end managed service, cloud migration expertise and access to BT’s extensive experience and capabilities in managing complex technology environments.
BT customers can now choose from a range of Five9 options including digital engagement channels, analytics, workflow automation and optimisation, along with practical AI to engage and empower their contact centre agents. In addition, Five9 offers pre-built call centre integrations with leading CRM solutions, including Salesforce, ServiceNow, Microsoft, Oracle, and Zendesk.
BT will also offer access to Five9’s artificial intelligence (AI) and automation solutions, including Five9 Intelligent Virtual Agent (IVA), which are embedded in the platform. These solutions can help automate processes and manage routine calls, while automatically providing agents with caller details to improve efficiency.
The expanded partnership builds on an existing agreement between BT and Five9. In November, Five9 named BT its strategic carrier for voice and network services globally. This enables Five9 to expand into new markets and offer its global customers a service with improved call quality.
Andrew Small, managing director, global portfolio, Business, BT, said: “Our Five9 partnership offers BT customers a secure and future-proof route to migrate their contact centre into the cloud. BT and Five9 combined expertise will help customers manage the transition seamlessly and enjoy the full benefits of a managed CCaaS service.”
“It is an honour to continue expanding our partnership with BT to deliver a high quality intelligent CX solution via a BT network-enabled, managed cloud service powered by Five9,” said Jake Butterbaugh, SVP Global Partners at Five9. “Enterprises now have access to Five9’s leading Intelligent CX Platform seamlessly embedded with BT’s world class voice and data services to create more fluid experiences for their customers. This partnership reflects Five9’s commitment to grow our partner ecosystem and cultivate powerful, global partnerships to deliver CX solutions to global customers.”
The Five9 Intelligent CX Platform provides a comprehensive suite of solutions for orchestrating fluid customer experiences and empowering agents. Our cloud-native, multi-tenant, scalable, reliable and secure platform includes contact center; omni-channel engagement; Workforce Engagement Management; extensibility through more than 1,000 partners; and innovative, practical AI, automation and journey analytics that are embedded as part of the platform. Five9 brings the power of people, partners and technology to more than 2,500 organizations worldwide. Through this combination, Five9 supports customer needs from Day 1 to forever and delivers on our customer commitment: “We keep our CX promise, so you can keep yours.”
HYPER-CONVERGED INFRASTRUCTURE, APPLICATION STORAGE
globenewswire | April 04, 2023
RevoFi has positioned itself as a prominent player in the cloud computing industry by delivering affordable and accessible solutions while spearheading a revolution in this field. The company takes pride in its A.I capabilities, versatile revenue generation, flexible business models, and cost-effective cloud solutions. Despite these impressive achievements, it's the A.I. capabilities of the NVIDIA Jetson Nano that truly set RevoFi apart as the frontrunner for A.I. large language model training and applications.
With these premises, RevoFi is leading the charge for decentralized cloud infrastructure. The infrastructure is the beginning of democratizing and decentralizing the internet, providing consumers and businesses with the future of A.I. large language model training and applications.
Notably, RevoFi is building the world's first and largest distributed A.I. computer. This will provide the new GPU cloud platform for LLMs (large language models - ex., ChatGPT) and other high-value workloads that are A.I. in-demand services.
RevoFi is not just a device company but a solution to democratize and decentralize the internet, offering a multi-phase approach to deploy today while building for the future. The RevoFi devices provide high-speed WiFi 6 mesh connectivity that automatically connects anywhere RevoFi is present, making the devices and network consistent in delivering a simplistic approach to onboarding for NFTs, crypto, and DeFi.
In addition, RevoFi provides businesses with three flexible business models for financing, revenue share, and payout in their choice of currency or currencies. The devices and network offer a 50% reduction in cloud costs and a 15-35% reduction in bandwidth costs, making it an affordable solution for businesses looking to access the revolutionary edge cloud infrastructure.
In the past 12 months, RevoFi has achieved significant milestones, including completing device development for the initial deployments and technical trials, launching the saltstack mainnet for all backend cloud microservices, and closing a 20,000 B2B deal for the years 2023 and 2024. RevoFi has also deployed blockchain protocols, microservices, and other high-demand workloads that would see a substantial cost benefit by switching to the RevoFi cloud.
The team is set for every challenge and ready to serve everyone satisfactorily. According to Justin Caswell: "Revolutionizing the future of cloud computing, RevoFi's advanced technology and unique business model bring accessibility and affordability to the masses. With a focus on A.I. capabilities and edge computing, RevoFi is leading the charge for decentralized cloud infrastructure."
The global edge computing market is forecast to grow at a CAGR of 38.9%, with a total available market of $11B in 2022 and $155.9B in 2030. RevoFi's far-edge computing segment represents a serviceable obtainable market of $1.1B in 2023 and $14.5B in 2030.
Interestingly, RevoFi's revolutionary new offering, Cipher Army NFT Device Staking, provides consumers and businesses with a novel way to earn from their WiFi and the device's resources that enable edge cloud applications and services. This offering gives access to the staking platform and more through purchasing a Cipher Army digital collectible trading card (NFT), allowing users to earn Revos (RVS) and other tokens.
Further, RevoFi is in an ongoing process to onboard Chainlink to allow earning of LINK tokens on a RevoFi device. This makes RevoFi the world's first mining hardware for Chainlink. The company also plans to add BTC Lightening, Akash, and over 50 other protocols to increase revenue earnings and bring true decentralized edge cloud to the global market.
The team at RevoFi is passionate about decentralizing cloud infrastructure and making it accessible to everyone worldwide. RevoFi is the beginning of the infrastructure to democratize and decentralize the Internet, providing consumers and businesses with the future of A.I. large language model training and applications.
Moving forward, RevoFi has plans to onboard more A.I. tools and applications, complete additional features such as prplMesh for commercial WiFi offload programs, and enterprise-grade networking. With these plans in place, RevoFi is set to become a game-changer in the cloud computing industry.
RevoFi is a device company that provides novel edge cloud infrastructure for consumers and businesses to earn revenue from their WiFi and device resources. By enabling edge cloud applications and services, the company reduces cloud costs by up to 50% while providing advanced services for personal use and enterprise clients. The founder, Justin, has over 20 years of experience in communications, system architecture, automation, and entrepreneurship and has been working on building a national cloud native 5G wireless network. He uniquely bridges technology and business use cases at almost all scales, across disciplines, and with depth.
HYPER-CONVERGED INFRASTRUCTURE, APPLICATION STORAGE
IDTechEx | March 27, 2023
Thermal Interface Material (TIM) plays an important role in power electronics, computing processors, sensors, and energy storage devices. TIMs are the materials used to fill the void between heat sources and heat sinks to enhance heat transfer. TIMs come in a variety of forms, including gap pads, thermal greases, thermally conductive adhesives, and phase change materials. The form varies significantly across target application areas, cost, and ease of mass deployment. With the ever-increasing power demand and heat generation for many emerging industries, such as data centers, 5G, and advanced driver-assistance systems (ADAS), TIMs are experiencing rapid growth and evolution, leading to significant market opportunities and massive potential for each of the target industries.
Electric Vehicles (EVs) are a fast-growing market; IDTechEx forecasts that electric vehicle markets across land, sea, and air will generate US$2.6 trillion by 2042 with a double-digit annual growth rate. The battery is undoubtedly one of the most important components of an EV. Together with the fast adoption of EVs, there is also a trend for higher power density, larger battery capacity, and faster charging.
TCAs have the fastest growth but gap fillers retain their dominant position over the next ten years. Source: IDTechEx - "Thermal Interface Materials 2023-2033: Technologies, Markets and Opportunities".
The most used TIM forms in the EV battery industry include gap pads, gap fillers, and thermally conductive adhesives (TCAs). There is no "one-size-fits-all" solution when it comes to TIM form, and the choice is ultimately subject to battery design configuration. Gap filler is by far the most widely adopted TIM for EV batteries at this stage, thanks to their superior ability to be efficiently dispensed at high volumes. However, in order to increase energy density and achieve a longer range, EV batteries have been shifting from modular to cell-to-pack designs. This shift is expected to have profound impacts on the adoption of TIMs. Modular battery designs consist of multiple individual battery modules connected to form a battery pack. Each module has a separate casing and requires a separate TIM to transfer heat from the cell to the cooling system. In contrast, the cell-to-pack design combines the battery cells into a single, large battery module, eliminating the need for separate module housings and TIMs.
This battery transition reduces TIM usage per vehicle as there are fewer thermal interfaces between the cells and the cooling plate. The elimination of module housings means cells can directly contact the cooling plate, thereby changing the performance requirements of the TIM. The TIM needs to transfer heat efficiently to avoid hotspots, as well as present good material compatibility with the cold plate. As the TIMs are positioned directly between the cells and the cold plate, an increased adhesion of TIMs is needed to stick the cells and cold plates together. Therefore, IDTechEx forecasts thermally conductive adhesives to be increasingly adopted thanks to this battery design transition, and by 2020, the market size of TCA within the EV industry is expected to have a 15-fold increase. More details about the opportunities associated with this transition are included in IDTechEx's latest research, "Thermal Interface Materials 2023-2033: Technologies, Markets and Opportunities".
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