Digital transformation continues to be the top strategic issue for I&O leaders—and they’re overcoming its challenges by leveraging intelligent automation across integrated IT service and operations management processes. For the third year, BMC has commissioned Hanover Research to discover the priorities, investments, and innovations defining enterprise I&O. Topics in the report include:
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Top IT challenges in 2022—from outdated technologies and skills to accelerating demand
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Breaking staff, tool, and data siloes to deliver transcendent customer experiences
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The ongoing evolution to ServiceOps through AI/ML, intelligent automation, and cross-team collaboration