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What to Look For in a CPaaS Vendor Today to Ensure Great CX

What to Look For in a CPaaS Vendor Today to Ensure Great CX

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Since the onset of COVID, consumer behavior and expectations have permanently changed — and businesses need to adapt to survive.  As a result, organizations across practically all sectors face mounting pressure to improve the customer experience and make all digital channels more robust.

Not only do customers expect more than ever before, but organizations also face numerous macroeconomic challenges — including inflation, supply chain disruptions, and labor shortages.

What’s the solution? Better customer experience technologies.

Learn how Communications Platform as a Service (“CPaaS”) has evolved to address today’s  needs, and how programmable voice, omnichannel experiences, and conversational AI have become the most crucial elements in creating experiences that customers love.

In this webinar, based on 451 Research S&P Global Market Intelligence analyst insights, we’ll dive into key considerations for evaluating a CPaaS vendor, including:

  • The table-stakes criteria that are crucial for transactional business communications, including connectivity, geographic coverage, and go-to-market focus.
  • Why traditional voice and messaging are no longer enough for your customers, and how programmable voice is raising the stakes to create personalized, automated self-service interactions.
  • The new role conversational AI can play throughout the entire customer journey, from building intelligent virtual agents to driving customer insights at scale (and more!)
Speakers :
Raúl Castañón-Martínez
Senior Research Analyst, Workforce
Collaboration & Communication
451 Research
Colin Brown
VP Product, Voice API
Vonage

26 Jun 2018

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Thank you for your interest.