. https://victorops.com/blog/enhancing-your-new-victorops-and-servicenow-integration

home.aspx
   

article
SHARESHARESHARE
ENHANCING YOUR NEW VICTOROPS AND SERVICENOW INTEGRATION
Whether you still work within a NOC or not, IT operations, technical support and DevOps-minded engineers are constantly looking for better ways to collaborate and accurately track incident documentation. The rise of real-time incident response tools, alert automation and collaborative on-call workflows has changed the traditional approach to incident management. Because development and operations teams aren’t always built the same, ITSM and ITIL principles don’t always apply – requiring highly customizable, flexible IT alerting and ticketing practices. DAN HOLLORAN READ MORE