Ending the Garble: Three Reasons Corvil Wins at VoIP Analytics

DAVID BETTS | February 18, 2019

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Upgrading a traditional phone system to take advantage of the features, functionality and cost savings of VoIP is a common endeavor in today’s market. The business case may be bolstered by an existing telephony system and associated monitoring tools well past, end of life. Or, it may be driven by service quality improvements, future flexibility, or purely by cost savings. Regardless, what isn’t always considered, but is critical to realizing the benefits, is the importance of upgrading or deploying voice monitoring capabilities. A financial services company we met at a Splunk event was in the process of upgrading their voice infrastructure equipment. What they discovered – and what many organizations discover – is that their legacy monitoring tools were simply not up to the job of optimizing VoIP services. Their interest in Corvil was driven by our VoIP analytics capabilities and seamless integration with Splunk, which they used for IT event management.

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