Build A 5-Star Customer Experience With Artificial Intelligence

| February 17, 2019

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Rapid technological advances have created opportunities for smaller companies to serve customers around the world and effectively compete with larger companies for new customers. These smaller companies are rapidly going global, deploying a variety of technology-enabled solutions such as automated call centers, customer service bots, and digital marketing intelligence. But these advances, designed to facilitate customer interaction and service in new ways, can present a danger. Companies that embrace the various forms of new customer-focused technology risk losing a personal connection with their customers and a nuanced understanding of their needs. When it comes to understanding how your company can better serve customers, email surveys are no substitute for real human contact.

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LoQutus

LoQutus guides organizations to become digital leaders. More specifically, LoQutus delivers innovative information solutions and digital ecosystems using smart, proven technology and best practices. We have over 16 years of experience in enterprise architecture, enterprise integrations, digital platforms and, analytics & insights. LoQutus always looks at a challenge from a holistic, business-oriented viewpoint and supports its customers from idea and design to realization and aftercare. Hence our 'tagline'​: Architect - Assist - Assure.

OTHER ARTICLES

Edge computing-driven transformation of data, management, and applications

Article | April 6, 2020

Big name companies are investing in edge computing developments. Bruce Davie, VMware’s VP and CTO, Asia Pacific and Japan, ranked Edge Computing along with the rise of mobile devices, cloud and AI in his list of “four super powers of technology”. According to Fujitsu CTO, Joseph Reger, “It is very obvious that you need to bring intelligence closer to [IoT] devices, and for that you must have a kind of distributed intelligence and that is going to reload the opportunities for digital transformation.” With reference to Gartner saying that by 2022, some 75% the of enterprise-generated data would be created and processed outside the traditional, centralised data centre or cloud, Hewlett Packard Enterprise (HPE) committed some US$4 billion investment in intelligent edge technologies and services by 2021.

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Xi IoT’s continued journey to be a Multi-Cloud Platform

Article | March 21, 2020

We, the Team Sherlock @ Nutanix, wrapped up year 2019 with amazing line up of platform features for developers and infrastructure admnistrators. Read more about them in my last blog post, titled Xi IoT : Another year in retrospect. Since then we have added many more exciting features that I want to share with you in this new blog post. Xi IoT’s journey started at the Edge with a purpose built platform to manage Infrastructure and Apps at scale but soon this versatile Platform-as-a-Service (PaaS) Stack found its ways into private and public clouds. As we have been talking to our customers and partners, need for such platform to run generic applications in private or public clouds is even more evident.

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Supercharge your next tech project with virtual co-creation

Article | March 31, 2020

You know your business inside and out. You’re aware of its IT needs and challenges, and you want to take advantage of state-of-the-art technologies. Perhaps you’re looking to get supercharged on the latest tech trends and see how to employ them in your organization. What if your IT team could join forces with infrastructure specialists to co-create enterprise-scale solutions quickly? Co-creation is the concept of generating shared business value through partnership between a company and its customers. It can be used to brainstorm new products or services, solve problems or boost performance. In the IT industry, businesses might co-create IT solutions by working together to identify potential projects, define their scope and chart a plan for implementing them.

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Protecting your company during COVID-19: Guidance for CIOs and CISOs

Article | April 8, 2020

Cyberattackers are resourceful and opportunistic. They will move quickly to take advantage of a situation. COVID-19 is no different. There is a huge amount of global uncertainty and change right now which criminals are seeking to capitalize on. The risks are amplified by the immediate and unforeseen IT challenges that companies are having ensuring their staff can work from home. There are two areas which are most likely to result in a cybersecurity incident due to the ongoing crisis: remote access and phishing. We’ll cover both in this article and provide a set of prioritized recommendations to expeditiously prevent, or at least mitigate, these critical issues.

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Spotlight

LoQutus

LoQutus guides organizations to become digital leaders. More specifically, LoQutus delivers innovative information solutions and digital ecosystems using smart, proven technology and best practices. We have over 16 years of experience in enterprise architecture, enterprise integrations, digital platforms and, analytics & insights. LoQutus always looks at a challenge from a holistic, business-oriented viewpoint and supports its customers from idea and design to realization and aftercare. Hence our 'tagline'​: Architect - Assist - Assure.

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