5 Ways IT Infrastructure can Transform Customer Experience

| December 27, 2016

article image
Today’s CIOs are faced with the challenges of continuously innovating, cutting down on risks and costs, and ensuring an exceptional customer experience, which drives them to focus heavily on front-end technologies. One may well wonder why a good customer experience should be a challenge when front-end technologies are seeing such rapid development. The answer is simple. There is a missing element to customer experience that is often overlooked. While a front-end technology can definitely enhance the customer’s experience, it can also leave the customer unsatisfied. Customers in the digital world are always on. Their needs are evolving rapidly, apace with emerging technologies. They expect speedy access to applications regardless of the device in addition to seamless experience across devices. When thousands of such devices are connected to a server, one can expect difficulties with the speed of applications. Users expect quick and non-intrusive resolution of their IT-related problems but a service desk without the right toolsets will be as clumsy as changing a tire with a pen. This only goes to show that in order to deliver exceptional customer experience front-end technologies need IT infrastructure.

Spotlight

Birlasoft

Part of 150 year old multi-billion dollar CK Birla Group, enables clients in Manufacturing, Media & Entertainment, Banking & Financial Services, Insurance & Healthcare industry, to become competitive in their business by providing value-based information technology services, in onshore, offshore and near-shore models. Birlasoft’s portfolio of services includes Enterprise Application Services, Custom Application Services and Specialized services like Testing, Analytics and Mobility. Birlasoft’s robust delivery processes embrace digitized project management methodologies, embedded within proven practices of Six Sigma, SEI CMMI Level 5 and a secure services framework.

OTHER ARTICLES

Fiber Optic vs Copper Cables: How Do They Compare?

Article | March 9, 2020

Fiber Optic and Copper are pretty much the only options when it comes to networking communications cables. Today we focus on what makes them different. Let’s begin with the key characteristics of the old reliable copper phone lines — the same basic infrastructure that we’ve been using since the beginning of the 20th-century. Copper is highly conductive. This is what makes it so great for carrying the power to your home. Copper wires use the movement of electrons to carry signals by modulating a waveform at one end then demodulating it at the other end. And converting the patterns in the waveform into an analog or digital signal.

Read More

5 TIPS TO ENSURE NETWORK SECURITY OF INTERNAL IT INFRASTRUCTURE

Article | May 3, 2021

What Is IT Infrastructure Security? If you are reading this blog, we would like to assume that you are either an aspiring cybersecurity professional or a business owner looking for ways to improve their network security. A business IT infrastructure includes networks, software, hardware, equipment, and other facilities that make up an IT network. These networks are applied to establish, monitor, test, manage, deliver, and support IT services. So, IT infrastructure security describes the process of safeguarding the core networking infrastructure, and it is typically applied to enterprise IT environments. You can improve IT infrastructure security by installing protective solutions to block unauthorized access, theft, deletion, and data modification.

Read More

PEWC Makes Easy Transition to SAP HANA with Cisco HyperFlex

Article | April 20, 2020

Pacific Electric Wire & Cable Co. (PEWC) is a manufacturer in Taiwan with subsidiaries in China, Singapore, Thailand, and Australia. Like many companies, they had been facing the looming change over to SAP HANA. They were ready to switch over from their older SAP software and take advantage of SAP HANA apps and databases. They also had a goal of speeding up operational analytics and insights. But with the change to HANA, they needed all new infrastructure, certified by SAP, to support it.

Read More

Protecting Healthcare Data and Infrastructure

Article | April 2, 2020

The healthcare industry is increasingly targeted by cybercriminals. As digital transformation accelerates and more providers move their internal systems to the cloud, deploy IoT medical devices and host medical records online, they become even more vulnerable. Over the past four years, nearly 1,500 healthcare companies have been hit with ransomware attacks, and the threat is unlikely to go away. Healthcare data is just too valuable a commodity on the black market for cybercriminals to pass up. In 2019, health organizations continued to get hit with data breaches and ransomware attacks, costing the sector an estimated $4 billion.

Read More

Spotlight

Birlasoft

Part of 150 year old multi-billion dollar CK Birla Group, enables clients in Manufacturing, Media & Entertainment, Banking & Financial Services, Insurance & Healthcare industry, to become competitive in their business by providing value-based information technology services, in onshore, offshore and near-shore models. Birlasoft’s portfolio of services includes Enterprise Application Services, Custom Application Services and Specialized services like Testing, Analytics and Mobility. Birlasoft’s robust delivery processes embrace digitized project management methodologies, embedded within proven practices of Six Sigma, SEI CMMI Level 5 and a secure services framework.

Events