Qualtrics activates AWS Cloud Infrastructure in Japan

The Qualtrics XM/OS can now be accessed locally through the Amazon Web Services (AWS) Cloud in Japan, according to Qualtrics, the leader and developer of the experience management (XM) category. Qualtrics has recently moved into a new local office to meet the increased demand from local businesses and governments utilizing the platform to improve customer and employee experiences.

Since launching in Japan in 2018, Qualtrics has rapidly expanded its local operations to assist companies like Shiseido Group, Sumitomo Mitsui Trust Bank, Fujitsu, and Lixil in capturing and understanding everything customers and employees are saying about their company and brand and acting on those insights with empathy, speed, and scale. Qualtrics helps companies, academics, and governments discover and keep consumers, as well as attract, retain, and develop people by listening to what matters most to customers and workers and then taking quick, actionable steps.

Qualtrics XM/OS is now available in Japan through the AWS Cloud, allowing companies to use the company's products locally to help them comply with key industry standards and security needs. Qualtrics' Japanese clients will benefit from the highest levels of availability, performance, and resilience through the local solution, allowing them to acquire meaningful customer and staff insights faster and more efficiently. Qualtrics' existing products in North America, Europe, and the Asia Pacific will be supplemented by the additional capabilities in Japan.

The new Qualtrics Japan offices, which cover over 19,500 square feet in the Shin-Marunouchi Building in front of Tokyo Station, are designed to support a productive hybrid work paradigm for the company's expanding staff in Japan. It is one of Qualtrics' first new offices since the pandemic, with customized spaces, technology, and processes for in-office and remote staff to promote enhanced collaboration and preferred modes of working.

"Japan is a key market for Qualtrics globally, and these latest developments reinforce our long-term commitment to the country, expanding the services, support, and expertise offered. In these uncertain times, experience management is more important than ever and Qualtrics gives Japanese organizations the ultimate advantage by helping them build deeper, personal relationships at scale to drive meaningful business outcomes," said Satoru Kumashiro, Country Manager for Qualtrics in Japan.

Qualtrics has established the Ukrainian Refugee Support Platform in collaboration with SAP to help link refugees from Ukraine with providers in Japan who can assist them before, during, and after their stay in the country. The Nippon Foundation is one of the organizations that use the platform.